This privacy statement covers the Web site www.francisengineeringinc.com
www.francisfire.com. Because we want to demonstrate our commitment to your privacy, we have agreed to disclose our information practices and have our privacy practices reviewed for compliance periodically.
If you have questions or concerns regarding this statement, you should contact firstname.lastname@example.org.
Our responsibility to our customers and clients extends beyond the commitment to provide excellent customer service. It includes the very real obligation to protect the trust our many customers and clients place in us.
Our customers and clients have entrusted us with very personal and private information. This information is necessary to allow the high standard of service they expect. This high standard of service has always included the guarding of their privacy.
The protection of personal privacy has become increasingly complex and difficult. Public awareness of the dramatic and sophisticated new advances in technology has heightened our customers and clients concerns about the security and confidentiality of their personal information and that information entrusted to our care.
In order to meet these very high standards of responsibility that we have set, we must make a concerted effort to safeguard the confidentiality of every record or piece of data entrusted to us. Being mindful of this burdensome responsibility, we make the following Privacy Declaration.
We collect information that you knowingly choose to disclose to us, including your name, company name, email, physical address, etc. We collect usage information as you interact with our website. We may also collect additional information from our clients concerning their interactions with us and our partners.
We will use this information to:
We automatically track certain information based upon your behavior on our website using log files and we use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users in general. This information may include the URL that a user has just come from (whether this URL is on our website or not), the URL a user goes to next (whether this URL is on our website or not), a user’s computer browser information, and their IP address. Our log files are not tied to personally identifiable information, however. We use a third-party tracking service that uses tracking technologies such as web beacons and cookies to track non-personally identifiable information about visitors to our site in the aggregate. The data collected is internet traffic statistics, such as usage and volume. We use this information for our own internal purposes, such as site optimization.
Our website uses “cookies” to customize your experience on this site. Session ID cookies are used to store the session ID for each user and allows for more convenient browsing for the user who returns to our website. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. In order to change these cookie preferences, you must change your browser's preferences to disable cookies or to delete cookies. Please note that disabling cookies for some services may affect the ability to use that service. Security information is specific to each browser and operating system.
Based upon the personally identifiable information you provide us, we may send you invitations for telephone consultations, survey participations. We will periodically send you emails to inform you of improvements to our service or to advise you of other important FEI news, such as feature roll-outs that may change the way you interact with us. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email to the extent practicable.
We will also send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
We may periodically publish newsletters, and we will use your name and email address to send the newsletters to you. On occasion, these newsletters may provide you with information regarding promotions or special products or services. Out of respect for your privacy, we provide you a way to unsubscribe. See “Opting out of Certain Communications” below for more information.
Opting Out of Certain Communications
You may also opt out of receiving certain email and other information from us by following the unsubscribe instructions included in each communication. You may not opt-out of Customer Service communications, which are not promotional in nature; if you do not wish to receive them, you have the option to deactivate your account.
We follow generally accepted industry standards to protect the personal information you submit to us, both during transmission and once we receive and store it, whether you submit it to us online through the website or offline through other communication. Your account information is located on a secured server behind a firewall. We collect the following sensitive information to facilitate our clients’ payments to us. When you enter sensitive information on our site, we encrypt that information using secure socket layer technology (SSL). However, you should understand that no method of transmission of information over the Internet, or any particular method of electronic storage of that information, is absolutely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
For Non-United States residents: By using our website and our service, you are consenting to have your personal data transferred to and processed in the United States. The United States does not have federal data protection laws of the same standard as certain other jurisdictions, such as the European Union. We will make reasonable efforts to keep your personal information secure at all times. Your personal information will be stored on a secure database in the United States which will be accessed only by authorized persons.
We will disclose your personal information if legally required to do so, if requested to do so by a governmental entity, or if we believe in good faith that such action is necessary to: (i) conform to legal requirements or comply with legal process; (ii) protect our rights or property or the rights and property of our affiliated companies; (iii) prevent a crime or protect United States national security; or (iv) protect the personal safety of users or the public.
From time to time, and subject to applicable laws, we may also share your information with third-party vendors who will be authorized to use this information solely to perform services for us (such as an ASP hosting services, online identity verification services, payment processing services, marketing services, etc.) We will ensure that any such contractors, agents, vendors, partners or licensees that we hire or enter into transactions with apply an equivalent degree of security and confidentiality regarding your personal information as we do.
We may disclose and transfer information to a third party who acquires all or a substantial portion of our business. In addition, in the event we become the subject of a bankruptcy proceeding, whether voluntary or involuntary, we or our trustee in bankruptcy, may sell, license or otherwise dispose of your personal information in a transaction approved by the bankruptcy court.
This website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you to be aware of when you leave our website and to read the privacy statements of such other websites that you travel to.
You may review, correct, update or change your account information at any time. To change your account information, simply email us at email@example.com with the requested changes and we will make the changes within 72 hours of receipt, and notify you within 48 hours of changing. You should review your changes, and if necessary, repeat the process until you are satisfied.
You can request to delete your personal information from our online database or close your account with us at any time, by emailing firstname.lastname@example.org in which event we will remove your profile from our member database and/or client list. Information that you remove in this manner may persist in backup or cached copies for a reasonable period of time, but will not be generally available to any user of our website.
Our website and services are not intended for anyone under 18 years of age. We do not knowingly collect or store personal information from people under 18 years of age.